Kingscliff Massage Cancellations

1. Objectives and Background

Kingscliff Massage Pty Ltd is committed to providing the best service in a timely manner. We aim to accommodate your needs. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. Kingscliff Massage Cancellations policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

2. Cancellation Process

We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice.

This allows us to fill that appointment slot.

You may cancel by contacting us by:

(a) phone 02 6674 0131;

(b) Via the Fresha app; or

(c) email info@kingscliffmassage.com.au.

We require a minimum of 6 hours notice for cancellation. Please contact us at least 6 hours prior to your scheduled appointment to notify us of any changes or cancellations.

If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.

2.1. Late Arrivals

Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 15 minutes late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee.

3. Cancellation & No-Show Fees

(a) The cancellation fee is 50% of the booked service if cancelled within 6 hours of the schedule appointment time.

(b) No shows incur 100% of the fee for the booked service.

(c) The cancellation fee will be charged to the credit card provided by you when booking your appointment.

(d) The cancellation fee may be deducted from any deposit paid for the appointment (if any).

(e) The cancellation fee is the sole responsibility of the client and must be paid in full within 24 hours after invoicing.

4. Acceptable circumstances for waiving cancellation fees

We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from Kingscliff Massage Pty Ltd.

5. Refund policy

If the notice of cancellation is given more than 6 hours before the scheduled appointment, Kingscliff Massage Pty Ltd will refund any deposit that was received to book an appointment.

6. Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding.

Questions about our cancellation policy should be directed to 02 66740131.